DELIVERIES & SHIPPING
CHRISTMAS 2022
To order your items in time for Christmas, please place your orders by the following days:
UK - 20 December
Europe - 14 December
United States - 12 December
Rest of World - 9 December
All orders placed after these dates will be dispatched from 28 December 2023 onwards.
At present, all UK parcel operations will continue as normal. All our third-party courier depots and hubs are working as normal and have no closures affecting any sites.
EU ORDERS
Please refer to our EU Customers & Brexit page for more information.
INTERNATIONAL ORDERS
We apologise for any delay in our shipments to the USA and Rest of the World, this is due to restrictions and special circumstances imposed on the UK borders and the Covid-19 pandemic.
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DELIVERY DESTINATION
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SHIPPING COST |
APPROXIMATE DELIVERY |
|
UNITED KINGDOM (England, Scotland & Wales excl. Scottish Highlands and Islands) |
£4.90 |
1-3 working days (if ordered before midday Monday to Thursday) |
|
£13.50 |
Saturday delivery (order by midday on Thursday and have your parcel delivered on Saturday) |
|
|
REPUBLIC OF IRELAND
|
£9.00 |
2 - 4 working days |
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EUROPE ZONE 1: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain and Switzerland |
£10.00 |
2 - 4 working days |
|
EUROPE ZONE 2: Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden |
£17.00 |
4 - 6 working days |
|
EUROPE ZONE 4: Bosnia, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia and Ukraine |
£23.00 |
4 - 9 working days |
ASIA/PACIFIC
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AUSTRALIA |
£14.00 |
4 - 9 working days |
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HONG KONG |
£10.00 |
4 - 9 working days |
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JAPAN |
£20.00 |
4 - 9 working days |
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NEW ZEALAND |
£23.00 |
4 - 9 working days |
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SOUTH KOREA |
£16.00 |
4 - 9 working days
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MIDDLE EAST
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KUWAIT |
£12.00 |
4 - 10 working days |
|
OMAN |
£13.00 |
4 - 10 working days |
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QATAR |
£12.00 |
4 - 10 working days |
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SAUDI ARABIA |
£15.00 |
4 - 10 working days |
|
UNITED ARAB EMIRATES |
£10.00 |
4 - 10 working days |
NORTH AMERICA
|
CANADA |
£25.00 |
4 - 9 working days |
|
USA (excl. Puerto Rico) |
£19.00 |
4 - 9 working days |
AFRICA
|
SOUTH AFRICA |
£15.00 |
4 - 9 working days |
REST OF THE WORLD
|
REST OF THE WORLD |
from £30.00 (depending on location) |
5 - 10 working days |
SALES, TAXES & DUTIES
Please note that orders shipped outside the UK might be subject to customs taxes and/or duties. This cost is the responsibility of the customer and is payable on receipt of goods. Please check your local customs tax and duty costs as duties must be paid before the good are released.
If any applicable taxes/duties are not paid, and/or you (the customer) refuse or are unable to accept delivery causing the goods to be returned to us, then you will have to pay the courier and any duty costs out of any refund we make to you.
FREE DELIVERY
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UK (Applies to mainland UK and Northern Ireland, but excludes the Channels Islands and the Scottish Highlands) |
Free delivery on orders over £100 |
|
EUROPE (excluding the Russian Federation) |
Free delivery on orders over £200 |
|
USA |
Free delivery on orders over £250 |
HOW WILL YOUR ORDER BE DELIVERED?
All our orders are shipped with international shipping courier, DPD which offer the following options for you to choose in advance of the delivery:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Collect the parcel from your local DPD Pickup Shop
You will be kept informed of the progress of the delivery of your order via email and text. You will be able to track in real time the progress of the delivery of your parcel as DPD driver makes its way to the delivery address. Please note, DPD may use shipping partner, Aramex, to deliver to some worldwide locations.
Please note, all parcels must be signed for and so for this reason we are unable to send to P.O. Box addresses.