We are monitoring the negotiations between the UK and European Union and working on solutions that cause the least disruption to our customers. However as the UK has left the European Union (EU), we have needed to make changes to allow us to continue to ship to EU countries.
The prices shown on our website exclude any Import VAT, Import Duty or Customs Administrative charges. Depending on where your order is being sent to within the EU, Import taxes and duty charged will vary. Children's clothing is VAT exempt in the UK, and so previous shipments to countries to EU countries did not incur a charge to the customer. As a consequence of the UK's departure from the EU, this VAT is now required, with the amount determined by each individual country within the EU. If you live in a country that charges VAT on children's clothing, then you will be expected to pay this.
How will this affect you?
LUCA & LUCA will continue to trade as normal, processing your orders from our UK based warehouse. For our UK, US and Rest of the world (ROW) (non-EU) clients, there will be no change to how you receive your LUCA & LUCA orders.
What if I am a customer from an EU country?
All orders to the EU will be shipped Delivery Duties Unpaid (DDU) and so orders shipped outside of the UK may be subject to custom taxes and/or duties. This means the customer is responsible for paying any Import VAT and Import Duty due on receipt of their goods. We advise all customers outside the UK, and particularly within EU countries, to check local customs tax and duties costs before making a purchases, as these must be paid to allow the goods to be released.
Will I need to pay VAT on my order to an EU country?
After 31st December 2020, depending on your location in the EU, you may be charged VAT in addition to Import Duty. All charges will need to be paid before the goods are released and are the responsibility of the receiver.
If any applicable taxes/duties are not paid, and you (the customer) refuse to accept delivery causing the goods to be returned to us, then you (the customer) will have to pay the courier and any duty costs out of any refund we make to you.
Can I cancel/amend my order?
Once your order is placed, we are unable to cancel it. If you would like to change your order, you will need to cancel you order and place a new one. Adding or remove items to your order once it has been placed, is solely at the discretion of LUCA & LUCA and will likely incur additional cost.
Will my delivery to an EU country be delayed?
We expect all EU deliveries to experience delays in the early months of this transition. Our European road service has been severely affected by Brexit and Covid-19, with LUCA & LUCA incurring additional cost to ensure your orders reach you.
We will continue to monitor the situation and keep you updated accordingly, however, we kindly ask all customers to track the status of their shipments frequently during this time, using the tracking information provided in your shipment email.
Should you require any further assistance, please do not hesitate to get in touch with our Customer Relations team: firstname.lastname@example.org