We are monitoring the negotiations between the UK and European Union and working on solutions that cause the least disruption to our customers, however due to the fast changing nature of the transition, delays and disruption can be expected for all orders to EU countries.
How will this affect you?
LUCA & LUCA will continue to trade as normal, processing your orders from our UK based warehouse. For our UK, US and Rest of the world (ROW) (non-EU) clients, there will be no change to how you receive your LUCA & LUCA orders.
What if I am a customer from an EU country?
All orders to the EU will be shipped Delivery Duties Unpaid (DDU) and so orders shipped outside of the UK may be subject to custom taxes and/or duties. This means the customer is responsible for paying any Import VAT and Import Duty due on receipt of their goods. We advise all customers outside the UK, and particularly within EU countries, to check local customs tax and duties costs as these must be paid before the goods are released.
Will I need to pay VAT on my order to an EU country?
Currently, clothing and footwear for babies and children is VAT exempt in the UK. Although a trade deal was negotiated with the EU and UK, some orders to EU countries will now incur additional charges.
After 31st December 2020, depending on your location in the EU, you may be charged VAT in addition to Import Duty. All charges will need to be paid before the goods are released and are the responsibility of the receiver.
If any applicable taxes/duties are not paid, and you (the customer) refuse to accept delivery causing the goods to be returned to us, then you will have to pay the courier and any duty costs out of any refund we make to you.
Can I amend/cancel my order?
Once your order is placed, we are unable to cancel it. Adding or remove items to your order once it has been placed, is at the discretion of LUCA & LUCA and may incur additional cost.
Will my delivery to an EU country be delayed?
We expect all EU deliveries to experience delays in the early stages of this transition. We will continue to monitor the situation and keep you updated accordingly, however, we kindly ask all customers to track the status of their shipments frequently during this time, using the tracking information provided in your shipment email.
Should you require any further assistance, please do not hesitate to get in touch with our Customer Relations team: firstname.lastname@example.org